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Weak Sales Results? Company Culture in Disrepair? Friction-Filled Customer Experience?


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The Customer Prevention Culture

The Customer Prevention Culture℠ is a systemic phenomenon that creates a friction-filled customer experience. It’s pervasive in business and made up of five common missteps:

  1. The Customer is NOT King!
  2. Company-Centric Infrastructure
  3. Too Many Customer Touchpoints Break Confidence
  4. Tribes & Silos
  5. No Values to Form Culture

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The Sales Engine

The Sales Engine℠ is the roadmap to sales predictability and an irrefutable, business-agnostic framework applicable to B2B transactional, solution-based and consultative selling scenarios. Companies struggling with anemic sales results desperately need The Sales Engine℠ and we’re here to help.

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The Culture of Commerce

The atmosphere in which companies attract, sell and deliver is everything and too many businesses have unknowingly misaligned people, process and technology, creating a friction-filled customer experience. The Culture of Commerce℠ provides a cultural standard to aspire to and align around. The Culture of Commerce℠ enables teams to continually shine the light on The Customer Prevention Culture℠ and recalibrate to grease the skids of commerce.

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Join our Learning Community today!

Our goal? To facilitate a broader conversation around sales predictability, frictionless customer experience and related topics that improve your business.

How you can help?

  • Engage consistently
  • Weigh-in on blog and video content
  • Feed us topics relevant to your business

The best ideas should always win!


Take the Culture of Commerce Assessment Tool!

To rate the overall health of your organization, The Halpin Group created The Culture of Commerce℠ Assessment Tool. By scoring 14 different functional areas based upon attributes the most closely reflect your work environment, participants receive a score in their inbox to review. In the end, users can determine for themselves if they lean toward The Customer Prevention Culture℠ or The Culture of Commerce℠.

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Free tool