Values Form Culture
One of the principles of The Culture of Commerce is values form culture. The point of values form cultureis to foster a consistently positive customer experience companywide by gaining mass adoption from the team. To make that happen, companies need to determine how they want customers to feel while interacting with their people, process and technology throughout the customer life cycle.
What are your values? Are they merely words that decorate a whiteboard, or is there evidence to support they’re real? More importantly, how will those values translate to how customers feel when they interact throughout the customer life cycle?
In order to lead people and empower teams, values are incredibly important. Companies that practice The Culture of Commerce understand the importance of values in order to push decision making down to the lowest level of the organization.